Date:
1 September 2016Summary:
Some Vodafone customers experienced intermittent voice and data issues earlier today. The root cause has been identified, a fix has been put in place, and power to remaining affected services is due to be restored following identification of a knock-on impact from the original issue.
Customers’ full service should resume over the next few hours. Vodafone apologises for any inconvenience caused.
Area / Buildings:
All of UCD and parts of Dublin
Fault Details:
Thursday, September 1 @19:35:
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Full service has now been restored. We will monitor the service over the coming hours to ensure all service remains stable.
Thursday, September 1 @17:55:
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A knock-on impact from the original issue was identified, with remedial actions underway to restore.
Thursday, September 1 @17:05:
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Mobile infrastructure related nodes restored and service returning to full capacity.
Thursday, September 1 @16:05:
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Vodafone Field Engineers are deploying all remedial actions to restore full service.
Thursday, September 1 @15:25:
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Vodafone Field Engineers are replacing damaged parts whilst also implementing manual re-routing alternatives are being prepared.
Thursday, September 1 @15:05:
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Vodafone Field Engineers are preparing replacement of damaged equipment options.
Thursday, September 1 @14:25:
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Vodafone Field Engineers are planning next steps
Thursday, September 1 @14:15:
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Source of power issue identified
Thursday, September 1 @13:45:
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Vodafone 3G services migrated to alternative data centre to restore customer services
Thursday, September 1 @13:15:
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Vodafone Field Engineers on site investigating source of suspected power issues
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Widespread mobile communications around UCD Belfield and Blackrock campus are being disrupted communications by a fault in the Vodafone network.
UCD Estate Services apologise for any inconvenience caused. Should you have any questions or comments, please contact us.