Voice Services

Voice Services

Our Customer Charter provides an overview of our core services, service support levels, contact mechanisms, and complaints procedures.

Download Customer Charter

Updates on faults or maintenance works affecting fixed and mobile services are detailed below.

Check latest updates

The following documents set out the acceptable usage policy terms and conditions under which fixed voice and mobile voice and data services are provided.

Fixed Voice Policy Mobile Voice and Data

This document is intended to assist users to correctly report and tackle instances of malicious or nuisance calls and SMS/MMS messages.

Information on Voice Spam and Fishing Reporting Malicious or Nuisance Calls

If you require enhanced outbound dialling access levels on your extension (e.g. to make national or international calls) or require that an extension is restricted please complete and return this form.

Line Access Request

Use this form to set-up a mobile contract under the UCD Corporate Account or procure a mobile phone or phone upgrade.

Request Mobile Phone