Date:16 June 2017
A Fault reported in Newstead affecting all inbound and outbound calls from fixed-line extensions continues to be fixed. Fault has been caused by loss of power to the building, which damaged some critical equipment. All services are now restored.
Apologies for any inconvenience caused.
Area / Buildings:
Wednesday, 21st June – 10:30
All services are now restored.
Tuesday, 20th June – 14:30
Service to digital extensions restored. Service to fax lines currently being rectified.
Tuesday, 20th June – 13:00
System software reload carried out. Configuration currently being carried out.
Monday, 19th – June 13:30
Damaged hardware replaced. Damage to primary and secondary system databases detected. System rebuild required.
Friday, 16th June – 15:30
Fault determined to have been caused by an unplanned power outage. Damaged hardware on local telephone system serving Newstead identified. Replacement hardware sourced.
Friday, 16th June – 12:30
Telephone system engineers on site attempting diagnosis of fault.
Friday, 16th June – 10:05
Fault reported in Newstead affecting all inbound and outbound calls from fixed-line extensions.
UCD Estate Services apologise for any inconvenience caused. Should you have any questions or comments, please contact us.