To provide a clean and healthy environment for the University community and enhance the appearance of the University.

An enhanced cleaning regime to meet the requirements set out in the Government’s National Return to Work Safely Protocol.

The enhanced cleaning schedule includes twice daily cleaning of toilets, waste removal and increased cleaning of touch points throughout the day in high frequency circulation and common spaces, as informed by the national guidelines. Please note that waste generated by materials used in protecting against the spread of COVID-19, such as wipes and disposable masks, can be disposed of in the General Waste bin (for those buildings with multi-bin systems) or normal office bins.

To complement the work of cleaning staff, all members of the University community are asked to adopt a ‘clean as you go’ approach. Everyone should regularly clean their working area, including wiping down hard surfaces with a suitable material at the start and end of the working day. The use of flammable liquid such as pure ethanol to wipe down working surfaces outside of laboratory settings is not appropriate as this can generate a fire risk. If additional information on cleaning agents is required, please contact Estate Services.

Estate Services is responsible for the provision of Cleaning Services to buildings under its remit within the University. “This service is contracted out to an external service provider who is responsible for the provision of a consistently safe, courteous, efficient, reliable and effective cleaning service.

To ensure that this service is carried out to the agreed level, Estate Services relies on a blend of physical inspections, audits of the different area types across University buildings and feedback from building users.

The core cleaning of most University buildings is carried out Monday to Friday between 06:00 and 10:00.

Cleaning throughout the day focuses primarily on the cleaning of high footfall toilet areas, circulation space and responding to emergency requests

Service Level Overview

Additional Cleaning Requests

Special or additional cleaning requests beyond the scope of the service level contracted can be arranged by contacting Estate Services at (

Examples of situations which may result in additional costs include;
– Deep cleaning.
– Events.
– Areas under/following renovation.
– General building works.
– Increase in the frequency of cleaning beyond the service level outlined above.

Get In Touch

Members of the University community are actively encouraged to notify Estate Services if they find any areas are not in keeping with the service level outlined in the service level overview. Please email us at