Cleaning – Breakdown – First Impression
Priority Level – First Impression: Daily clean and checks by M&R Cleaners; rubbish removed daily and open circulation spaces checked throughout day
Entrance Areas: Internal & External | |
| Expected Input | Expected Output |
| • Clean internal glass so it is free of marks. | • Glass free from build-up of markings, finger marks, general dust and water mark splashes. |
| • Clean glass, doors and glazed side screen panels on all entrances, so they are free of marks. | • Floor areas free from spot staining, dust build-up or superficial scuff marks. |
| • Wash floors with periodic buffing. | • Floor uniform in appearance, free from marking and visually pleasing. |
| • Clean and vacuum mats and rugs. | • Floor dry in appearance and safe for traffic. |
| • Dust and polish all cleared ledges, furniture, desks, chairs and cabinets. | • Mats clean and free of dust or dirt build up. |
| • Periodic Up-lift of mat-wells at entrances, vacuum / remove debris and refit mat-wells. | • High level free of cobwebs. |
| • Fixtures free of staining and dust build-up. | |
| • Mat-wells clean and refitted. | |
Lecture Theatres / Classrooms | |
| Expected Input | Expected Output |
| • Vacuum floors thoroughly or sweep with period spray buff on vinyl floors. | • Floor areas free of obvious staining, dust build-up or superficial scuff marks. |
| • Remove all cobwebs at high level. | • Floor uniform in appearance, free from marking and visually pleasing. |
| • Dust all desks and seating and remove marks as necessary. | • All high-level fixtures free from build-up of dust, cobwebs other markings. |
| • Dust all level surfaces. | • Surfaces/Walls free of dust |
| • Damp wipe /clean all doors and internal glass. | • Doors and internal glass wiped down and free from build-up of markings, finger marks, general dust and water mark splashes |
| • Remove all marks Chewing gum of walls, seats, work surfaces. | • Desks replaced and ready for classes/lectures/seminars. |
| • Remove marks from walls to hand height level. | • Bins emptied, disinfected and clean of dirt, smudges or spills. |
| • Replace all desks and chairs in an orderly fashion for lectures. | |
| • Empty and clean all bins and remove rubbish to outside skips. | |
Washroom Facilities | |
| Expected Input | Expected Output |
| • Sweep, wet mop and rinse dry all floors and disinfect. | • All sanitary fittings to be cleaned using environmentally sustainable liquid cleanser. |
| • Wash thoroughly all basins, urinals and toilet bowls and unblock when necessary; rinse and remove stains, including all interior legs, channels, flush meter, seat hinges and all metal trim, using a liquid cleanser. | • All fixtures to be uniform in appearance, free dust, buildup and other debris. |
| • Wash, disinfect and rinse all toilet seats and leave in the down-position free of watermarks on both sides. | • Floor covering dry and safe for traffic. |
| • Clean all mirrors and leave in a streak free condition. | • Mirrors wiped down and free from build-up of markings, finger marks, general dust and water mark splashes |
| • Damp-wipe walls and wall partitions, moulding, stalls and other surfaces. Toilet partitions should be free of water splashing, finger marks, writing and dust. | • Steel and chrome visibly clean and polished. |
| • Clean thoroughly and polish all stainless steel and chrome. | • Washrooms to be free from odours, where possible. |
| • Empty and wash all wastebaskets and receptacles excluding sanitary bins. | • Surfaces/Walls/partitions free of dust. |
| • Refill all paper as required. | • Waste baskets and receptacles emptied, disinfected and clean of dirt, smudges or spills. (Sanitary bins not touched) |
| • Replace soap as required. | • Paper refilled. |
| • Dust the tops of the partitions. | • Soap dispenser filled and ready for use. |
| • Remove Graffiti from walls, doors etc. | • Graffiti removed where possible |
Open Access Computer Rooms, High Traffic Public / Common Areas | |
| Expected Input | Expected Output |
| • Vacuum carpeted floor area | • Carpeted floor areas free of obvious staining, dust build-up or superficial scuff marks. |
| until visibly free of dust and debris. | • Hard Floor uniform in appearance, free from marking and visually pleasing. |
| • Vacuum/ sweep and wash hard floor areas. | • Stairs and stair-treads visibly clean and dry. |
| • Periodic buffing. | • Level surfaces/Walls/lockers/ skirting boards free of dust or marks. |
| • Sweep, wash and dry the toughened glass, stair treads and landings. | • Doors and internal glass wiped down and free from build-up of markings, finger marks, general dust and water mark splashes. |
| • Empty and clean all bins, replace bin liners. | • Bins emptied, disinfected and clean of dirt, smudges or spills. |
| • Clean walls, lockers, etc to hand height level. | |
| • Clean doors / glazed panels, so that they are free of marks. | |
| • Dust all level surfaces. | |
| • Spot clean any marks on walls using approved cleaning agent and cloth. | |
| • Vacuum all mats. | |
| • Damp wipe skirting boards, window ledges. | |
Main Stairways | |
| Expected Input | Expected Output |
| • Vacuum carpeted floor area until visibly free of dust and debris. | • Carpeted floor areas free of obvious staining, dust build-up or superficial scuff marks. |
| • Vacuum/ sweep and wash hard floor areas. | • Hard Floor uniform in appearance, free from marking and visually pleasing. |
| • Periodic buff of hard floors using a buffing machine and appropriate buffing pad. | • Stairs and stair-treads visibly clean and dry. |
| • Sweep, wash and dry the toughened glass stair treads and landings | • Walls / skirting boards free of dust or marks. |
| • Clean walls, lockers, etc to hand height. | • Doors and internal glass wiped down and free from build-up of markings, finger marks, general dust and water mark splashes |
| • Clean doors / glazed panels, so that they are free of marks. | • Bins emptied, disinfected and clean of dirt, smudges or spills. |
| • Dust all level surfaces. | • Artwork and sculptures dusted (upon request). |
| • Spot clean any marks on walls using approved cleaning agent and cloth. | • Handrails clean and free from staining, dust build-up, scuff marks and fingerprints. |
| • Vacuum all mats. | |
| • Dust all artworks and sculptures with extreme care on request. | |
| • Damp wipe skirting boards, window ledges. | |
| • Wipe down hand rails so that they are free of marks. | |
Elevators | |
| Expected Input | Expected Output |
| • Wash /scrub floors. | • Floor uniform in appearance, free from marking and visually pleasing. |
| • Wash and polish walls and ceilings. | • Walls and ceilings visibly clean and polished. |
| • Clean internal glass and / or mirrored panels. | • Glass/mirrors free from buildup of markings, finger marks, general dust. |
Escalators | |
| Expected Input | Expected Output |
| • Clean frame / glazed panels, so that they are free of marks. | • Frame/glazed panels free from build-up of markings, finger marks, general dust. |
| • Wipe down hand rails so that they are free of marks. | • Handrails clean and free from staining, dust build-up, scuff marks and fingerprints. |
| • Appropriate machinery for the cleaning of the escalator to be used periodically. | |
Public access Offices. E.g. Programme Offices | |
| Expected Input | Expected Output |
| • Vacuum carpet floor area. | • Carpeted floor areas free of obvious staining, dust build-up or superficial scuff marks. |
| and rugs until visibly free of dust and debris. | • Hard/vinyl floor uniform in appearance, free from marking and visually pleasing. |
| • Sweep and a periodic spray buff all vinyl floors. | • Level surfaces/walls/lockers/skirting boards free of dust or marks. |
| • Empty all waste receptacles and remove rubbish to a designated area in the building for disposal, replace bin liners. Wash receptacles as necessary on rotating basis. | • Doors and internal glass wiped down and free from build-up of markings, finger marks, general dust and water mark splashes. |
| • Dust the cleared horizontal surfaces of furniture, fixtures and business equipment (within reach of the average person), i.e. tops of desks, tables, chairs shelf units and filing cabinets. | • Bins emptied, disinfected and clean of dirt, smudges or spills. |
| • Dust pictures, edges and exposed surfaces. | • Bin liner replaced. |
| • Damp wipe /clean all doors surfaces. | • Glass free from build-up of markings, finger marks, general dust. |
| • Clean any internal glass so that it is free of marks. | • All high-level fixtures free from build-up of dust, cobwebs other markings. |
| • Remove cobwebs at ceiling level high level. | • Skirting boards free of dust or marks. |
| • Damp wipe skirting boards, window ledges. | • All furniture/fixtures to be uniform in appearance, free dust, build-up and other debris. |
| • Damp wipe / polish furniture legs, | • Free of high-level dust on ceiling, walls, grilles or other surfaces. |
| • High-dust all walls, ceilings, ventilation grilles or other surfaces. | |